Shipping Policy

New Zealand Shipping Costs

Twistshake NZ offer free shipping on all orders $50 or over, New Zealand wide. Orders under $50 will be charged a flat rate of $7.00 for courier and $12.00 for rural delivery.

Pacific Islands Shipping Costs

We can courier to the Pacific Islands (Samoa, Tuvalu, Tokelau, Cook Islands, Tonga, Vanuatu and Fiji) with International Air Courier (allow 310 days) for $20.00.

Unfortunately, we are unable to ship outside of New Zealand and the Pacific Islands.

 

Dispatch & Delivery Timeframes

We aim to have all orders processed for dispatch within 24 hours of the next working day from when the order was placed. You should receive your tracking information via email by the end of that working day, or at the latest by the end of the following working day.

When ordering on or around a weekend or public holiday, please allow more time for your order to get to you.

From the time you receive your tracking, please allow between 2–3 working days for delivery to standard New Zealand addresses. Rural locations can take longer, depending on your location within New Zealand.

Shipping Delays 

You can see via the link here whether the postage depots are operating as usual or are under pressure with parcels.

Contact

If you have any questions or concerns regarding the shipping of your item(s), please Contact Us.